Return and Refund Policy

Thank you for shopping with Podmallsell. We want you to feel confident about your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition

• Include all original parts, accessories, manuals, and packaging

• Be accompanied by valid proof of purchase or an order number

Returns requested more than 30 days after delivery may not be accepted, except where required by applicable law.

How to Request a Return

Before returning any product, please contact us at feedback@podmallsell.com.

Please include:

• Your full name

• Order number

• Reason for the return

• Photos or videos showing the product’s condition

• Photos of any damage, defect, incorrect item, or packaging issue

Our customer service team will review your request and provide return instructions and the correct return address.

Please do not send a product back without authorization. Unauthorized returns or products sent to an incorrect address may not be accepted or refunded.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item caused by us, we will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

If the return is due to a change of mind, accidental purchase, incorrect selection, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

We do not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, incomplete, or different from what you ordered, contact us within seven days of delivery at feedback@podmallsell.com.

Please include clear photos or videos of:

• The product and the reported problem

• The outer shipping package

• The shipping label

• All items received in the package

After reviewing your claim, we may offer a replacement, partial refund, full refund, or another appropriate solution. Please do not discard the product or packaging until your claim has been resolved.

Non-Returnable Items

The following items generally cannot be returned unless they arrive damaged, defective, or incorrect:

• Personalized or custom-made products

• Used, worn, washed, altered, or damaged products

• Products returned without their original parts or accessories

• Gift cards

• Clearance or final-sale items clearly marked as non-returnable

• Products that cannot be returned for health, hygiene, or safety reasons after opening

This section does not limit any rights you may have under applicable consumer protection laws.

Exchanges

We do not guarantee direct exchanges.

If you need a different item or variation, please contact us first. Depending on the situation, we may ask you to return the original item for a refund and place a new order.

If you received a damaged, defective, or incorrect item, we may arrange a replacement after reviewing your claim.

Order Cancellations

You may request an order cancellation before the order has been processed or shipped.

Please contact us at feedback@podmallsell.com as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If the order has already shipped, you may request a return after receiving it, subject to this policy.

Refund Inspection and Approval

After we receive your returned item, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. The exact timing depends on your bank, credit card provider, or payment service.

We cannot issue a refund to a different payment method.

Partial Refunds

A partial refund may be offered when:

• The returned product shows signs of use

• Parts, accessories, manuals, or original packaging are missing

• The product is returned in a condition different from when it was delivered

• Only part of a multi-item order is returned

Any deduction will be explained before the refund is completed, where required.

Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank or payment account again.

2. Contact your credit card provider or payment service.

3. Contact your bank, as processing times may vary.

4. If you still cannot locate the refund, email us at feedback@podmallsell.com.

Refused and Unclaimed Packages

Packages refused by the recipient, left unclaimed, or returned because of an incorrect or incomplete address may be treated as customer-initiated returns.

Any eligible refund will be processed after the returned package has been received and inspected. Original shipping charges, return shipping costs, and carrier fees may be deducted where permitted by law.

Return Address

Do not return products to the address printed on the shipping package unless our customer service team confirms that address in writing.

The correct return address may vary by product and fulfillment location. Contact feedback@podmallsell.com to obtain authorization and the correct return instructions.

Contact Us

For return, refund, cancellation, or order-related questions, contact:

Email: feedback@podmallsell.com
Customer Service Hours: Monday–Friday

Please include your order number in your message so we can assist you more efficiently.